BATEC services are predicated on the doctrines of Six Sigma and designed by composing and orchestrating the appropriate level of resources, skill, ingenuity, qualification, and experience for effecting specific benefits for service, within an agreed upon service level commitment for our customers.
Our service business model seeks to improve the quality of service process and meet customer expectations outputs by identifying and removing the causes of downtime, Penetration Testing Service Providers, system failures, equipment defects, and minimizing revenue loss and infrastructure and system outage.
BATEC uses a set of quality management methods by creating a special infrastructure of people within the organization who are experts in these very complex methods of service delivery to our customers. All our projects are carried out follows a defined sequence of steps and has quantified financial targets including business Management Objectives as a bench mark for service delivery by our personnel
BATEC‘s services dogma is to continually strive in our efforts to achieve stable and predictable process results by reducing process variation that are of vital importance to business success.
Our business processes have characteristics that can be measured, analyzed, controlled and improved.
Achieving sustained quality improvement requires commitment from the entire organization, particularly from top-level management.
Features of BATEC Service Level Agreements, that set us apart from our competition, include but are not limited to:
- A clear focus on achieving measurable and quantifiable customer satisfaction results from any service oriented project
- An increased emphasis on strong and passionate management leadership and support.
- A special infrastructure of personnel measured by key Performance indexes to lead and implement the SLA’s professed by BATEC
- A clear commitment to making decisions on the basis of verifiable data and statistical methods, rather than assumptions and guesswork.